Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR THE WEBSITE WWW.CHATEAUSAINTPIERRE.COM Applicable from 01/01/2026

ARTICLE 1. PARTIES

These General Terms and Conditions of Sale (GTC) are concluded between:

SAS Provence Millésime, a simplified joint-stock company with a capital of €51,000, registered in the Draguignan Trade and Companies Register under number 383 282 753, with its registered office located at Domaine Saint Pierre, Route de Taradeau, 83460 Les Arcs sur Argens, France.

• Phone: 04 94 47 41 47
• Email: contact@chateausaintpierre.com
• Intracommunity VAT Number: FR86383282753

Hereinafter referred to as the "Seller".

AND

Any adult individual or legal entity, residing or having its registered office in a territory where the sale of alcoholic beverages is authorized, wishing to make a purchase via the website www.chateausaintpierre.com, hereinafter referred to as the "Client".

Together, the Parties agree that transactions carried out on the Seller's website are governed by these GTC, to the exclusion of all other general or specific terms and conditions not expressly agreed upon by SAS Provence Millésime.

1.1 Acceptance of the General Terms and Conditions

By validating an order on the website www.chateausaintpierre.com, the Client acknowledges having read these GTC and declares to accept them without reservation. This acceptance is formalized by the checkbox provided for this purpose during the ordering process.

1.2 Legal Capacity

The Client certifies having the full legal capacity to commit under these GTC. If the order is placed on behalf of a legal entity, the Client guarantees having the necessary powers to act on behalf of that entity.

1.3 Modification of the GTC

The Seller reserves the right to modify these GTC at any time. The applicable conditions are those in force on the date the order is validated. Any use of the site after a modification implies acceptance of the new GTC.

ARTICLE 2. DEFINITIONS

2.1 Client

Any adult individual or legal entity, under private or public law, who places an order for Products offered for sale on the site www.chateausaintpierre.com. The Client guarantees that they are acting on their own behalf or on behalf of an entity they validly represent.

2.2 Products

The goods offered for sale on the site by SAS Provence Millésime, mainly including:

• Wines from the vineyards of the wine estate SAS Provence Millésime,
• Accessories or derived products associated with wine consumption or service,
• Any other item presented as available for sale on the Site.

The Products are described and presented with the greatest possible accuracy on the site. Photographs and descriptions are provided for informational purposes only and may vary slightly without constituting a substantial alteration.

2.3 Site

The website accessible at the URL www.chateausaintpierre.com, including its subdomains, portals, and URL variations, published by SAS Provence Millésime, allowing the consultation and online purchase of Products.

2.4 Order

The operation by which the Client selects one or more Products offered for sale on the Site, adds them to their basket, provides the necessary billing and delivery information, and then validates the purchase via secure payment.

2.5 Contract

The distance selling contract concluded between the Seller and the Client following the validation of the Order by the Client and the confirmation by the Seller, in accordance with these GTC.

2.6 Parties

The Seller, defined in Article 1 of these GTC, and the Client, as defined above, contracting within the framework of an online sale via the Site.

2.7 Internet User

Any person, individual or legal entity, under private or public law, accessing the Site for consultation or browsing purposes, whether or not they place an order.

2.8 Site Content

All elements published on the Site, whether or not protected by intellectual property rights, including texts, images, designs, logos, videos, diagrams, databases, or software.

2.9 Delivery

The physical transfer of the Products ordered by the Client to the address indicated by the latter during the Order. The terms, deadlines, and delivery costs are defined in the specific articles of these GTC.

2.10 Services

The services provided by SAS Provence Millésime through the Site, including online sales, order management, after-sales service, and any interaction with the Client related to the Products.

2.11 Personal Data

Any information allowing the direct or indirect identification of an individual, as defined by the General Data Protection Regulation (GDPR) and collected by SAS Provence Millésime for the purpose of managing Orders or using the Site. This data notably includes: last name, first name, address, phone number, email address, payment information, and connection data.

ARTICLE 3. SCOPE OF APPLICATION

3.1 Purpose of the General Terms and Conditions of Sale (GTC)

These GTC exclusively govern the contractual relations between SAS Provence Millésime and the Client within the framework of the purchase of Products via the website www.chateausaintpierre.com. They define the rights and obligations of the Parties in the context of online sales.
They apply to all Orders placed by the Client on the Site and to all deliveries carried out by SAS Provence Millésime, regardless of the specific nature of the Products.

3.2 Acceptance of the GTC

By validating an Order on the Site, the Client fully and unreservedly accepts these GTC. This acceptance is materialized by a checkbox preceding the finalization of the Order.
This acceptance entails the waiver of the application of any other general or specific terms and conditions of the Client.

3.3 Enforceability of the GTC

The GTC are enforceable against the Client upon their acceptance at the time of Order validation. The Client acknowledges that the applicable GTC are those in force on the date the Order is placed.
SAS Provence Millésime reserves the right to modify these GTC at any time. These modifications will only apply to Orders placed after their entry into force. Any new connection to the Site by the Client will imply acceptance of the modified GTC, where applicable.

3.4 Client's Legal Capacity

The Client declares having the legal capacity to contract under the conditions provided for in these GTC, in accordance with the provisions of Articles 1145 et seq. of the Civil Code.
The Client undertakes that all information they provide during the Order is accurate and sincere. Any identity theft or communication of false information is the exclusive responsibility of the Client.

3.5 Exclusions

These GTC do not apply to purchases made directly from the SAS Provence Millésime estate, in the shop, or at external events such as trade shows or fairs. They only concern sales made via the Internet Site.

ARTICLE 4. PURPOSE OF THE SITE

4.1 Presentation of Products

The website www.chateausaintpierre.com aims to present and market online the Products originating from the wine estate SAS Provence Millésime
The Products offered for sale mainly include:

• Wines produced by the estate, notably specific vintages,
• Wine-related accessories (e.g., glasses, corkscrews, gift sets),
• Derived products or products associated with the estate's universe.

Each Product is accompanied by a detailed description specifying its main characteristics, notably the grape variety, vintage, volume, and any other relevant element.

4.2 Product Availability

Products are offered within the limits of available stock. In the event of unavailability after the Order has been placed, SAS Provence Millésime will inform the Client as quickly as possible and will propose, at the Client's choice:

• Replacement with an equivalent Product (if available),
• Refund of the unavailable Product.

4.3 Access and Navigation

The Site is accessible to any Internet User with internet access. Use of the Site implies acceptance of these GTC as well as any complementary general terms of use (GTU).
SAS Provence Millésime implements all necessary means to guarantee the accessibility of the Site, but cannot be held responsible in the event of a technical malfunction preventing temporary or prolonged access to the Site.

4.4 Legal Restrictions

Access to the Site and the purchase of Products containing alcohol are prohibited to minors. The Client declares to be of legal age in accordance with the legislation in force in their country of residence.
The Site is intended for sales in France and in territories where regulations authorize the online sale of alcoholic beverages. It is the Client's responsibility to verify the conformity of the Products with the laws applicable in their country before ordering.

4.5 Responsible Consumption

SAS Provence Millésime encourages responsible consumption of its Products and reminds that alcohol abuse is dangerous for health.
If additional aspects need to be included, such as details on digital services or specific website functionalities, I can integrate them.

ARTICLE 5. ORDER STEPS

5.1 Product Selection

The Client can browse the Site and select the Products of their choice by clicking on the "Add to Cart" button available on each product page. At any time, the Client can consult the contents of their cart, modify quantities, or remove a Product before validating the Order.

5.2 Account Creation or Connection

To finalize their Order, the Client must:

1. Log in to their personal account if they already have one, or
2. Create an account by completing the registration form with their personal information (last name, first name, delivery address, email address, phone number).

The Client undertakes to provide accurate and up-to-date information. Any omission or error in the information provided is the responsibility of the Client.

5.3 Cart Validation

Before finalizing their Order, the Client is invited to check the summary of the Products added to their cart, including:

• The description of the Products,
• The unit price and the total price including tax (TTC),
• Any delivery costs.

The Client can still modify or correct the elements before proceeding to payment.

5.4 Order Payment

Once the summary is validated, the Client proceeds to payment via the secure interface offered by the Site. Payment is made according to the methods mentioned in ARTICLE 6 of these GTC.

5.5 Order Confirmation by the Seller

After receiving payment, SAS Provence Millésime sends the Client a confirmation email summarizing the following information:

• The Order summary,
• The Client's contact details and the delivery address,
• The Order number to be kept for all tracking purposes.

This confirmation marks the acceptance of the Order by the Seller and constitutes the start of the sales contract between the Parties.

5.6 Order Tracking

The Client can track the status of their Order by logging into their personal account on the Site. Any modification or information related to the delivery will be notified by email.

5.7 Order Cancellation or Modification

Once confirmed, the Order can only be canceled or modified with the express agreement of SAS Provence Millésime. In the event of an accepted cancellation, any refund will be made in accordance with legal provisions and these GTC.

5.8 Order Archiving

Order information is archived by SAS Provence Millésime in accordance with Article L. 213-1 of the Consumer Code. The Client can access it upon request or from their personal space on the Site.

ARTICLE 6. PRICE AND PAYMENT TERMS

6.1 Price of Products

The prices of the Products displayed on the site www.chateausaintpierre.com are expressed in euros (€), inclusive of all taxes (TTC), excluding delivery costs.

1. Delivery costs, when applicable, are indicated to the Client before the Order is validated.
2. SAS Provence Millésime reserves the right to modify its prices at any time. However, Products will be billed at the rate in effect at the time the Order is validated by the Client.
3. In the case of an Order destined for a country outside the European Union, the Client is responsible for any customs duties, local taxes, or additional import charges.

6.2 Invoicing

A detailed invoice is sent by email to the Client after Order validation. This invoice includes the details of the ordered Products, their unit price, the total TTC amount, and, where applicable, the delivery costs.

6.3 Payment Terms

The Client can pay for their Orders using one of the following payment methods offered on the Site:

Bank card
Accepted cards include Visa, MasterCard, and other compatible cards. Payment by bank card is made via a secure platform that guarantees the confidentiality and protection of transmitted data.

Bank transfer
The Client can choose to pay by bank transfer. The information necessary for the transfer (bank details of SAS Provence Millésime) is provided during Order validation. Order processing will only begin after the full amount due has been received in the Seller's bank account.

Cheque
Payments by cheque are accepted for orders placed in metropolitan France. The cheque must be made payable to SAS Provence Millésime and sent to the following address:
Château Saint Pierre, Route de Taradeau, 83460 Les Arcs sur Argens, France.
The Order will only be processed after the cheque has been effectively cashed.

For payments by bank transfer and cheque, the Client has a period of 7 working days to complete the payment. After this period, the Order will be automatically canceled.

6.4 Payment Security

Payments made on the Site are secured by an encryption protocol guaranteeing the confidentiality of transmitted data. SAS Provence Millésime does not have access to the Client's bank information in any case, as this is directly processed by the secure payment platform.

6.5 Default in Payment

In the event of non-payment, or rejection of payment by the Client's bank, the Order will be automatically canceled. SAS Provence Millésime also reserves the right to refuse any new Order from a Client in the event of a previous payment incident.

6.6 Late Payment (for professional Clients)

In accordance with Articles L. 441-10 et seq. of the Commercial Code, any late payment will result in:

1. The application of penalties calculated at the legal rate in force, without prior formal notice being necessary.
2. A fixed compensation for recovery costs amounting to €40.

6.7 Retention of Title

The Products remain the property of SAS Provence Millésime until their full payment by the Client. However, from the moment of their receipt by the Client, the risks of loss or deterioration are transferred to them.

ARTICLE 7. RIGHT OF WITHDRAWAL AND WARRANTIES

7.1 Right of Withdrawal

In accordance with Articles L. 221-18 et seq. of the Consumer Code, the Client has a period of fourteen (14) days from the receipt of the Products to exercise their right of withdrawal, without having to provide reasons or pay penalties, with the exception of return costs.
To exercise this right, the Client must notify their decision to withdraw to SAS Provence Millésime by an unambiguous statement (for example, postal mail or email). For this purpose, the Client may use the standard withdrawal form below, although this is not mandatory.
Model Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the Order)
To the attention of:
Château Saint Pierre
Route de Taradeau, 83460 Les Arcs sur Argens
Email : contact@chateausaintpierre.com
I hereby notify you of my withdrawal from the contract for the sale of the following Product(s):

• Ordered on: [Date of order]
• Received on: [Date of receipt]
• Consumer's name: [Last name and first name]
• Consumer's address: [Full address]
• Consumer's signature: (only in case of notification of this form on paper)
• Date: [Date of sending]

Additional Conditions
The Client must return the Products in their original condition and original packaging to the following address:
Château Saint Pierre, Route de Taradeau, 83460 Les Arcs sur Argens 

The direct return costs are the exclusive responsibility of the Client, except in the case of an error attributable to the Seller.
In the event of a valid withdrawal, the refund will be made within fourteen (14) days from the receipt of the Products or proof of their shipment.

7.2 Return Procedures

The Client must return the Products within a maximum period of fourteen (14) days following the notification of their decision to withdraw, to the following address:
Château Saint Pierre, Route de Taradeau, 83460 Les Arcs sur Argens

The Products must be returned in their original condition, unopened, and in their original packaging. Return costs are the exclusive responsibility of the Client, unless the return results from an error attributable to the Seller.

7.3 Refund

In the event of exercising the right of withdrawal, SAS Provence Millésime will refund the sums paid by the Client, including standard delivery costs, within a maximum period of fourteen (14) days following the receipt of the returned Products or proof of their shipment.
The refund will be made using the same means of payment as that used for the initial transaction, unless the Client expressly agrees to another means.

7.4 Legal Warranties

The Products sold on the Site benefit from:

The legal guarantee of conformity (Articles L. 217-4 et seq. of the Consumer Code), allowing the Client to request the repair, replacement, or refund of the Product in case of lack of conformity.

The legal warranty against hidden defects (Articles 1641 et seq. of the Civil Code), allowing the Client to request the cancellation of the sale or a reduction in the price if a hidden defect renders the Product unfit for its intended use.

7.5 Procedure for Implementing Warranties

To benefit from the legal warranties, the Client must contact the customer service of SAS Provence Millésime at the email address: contact@chateausaintpierre.com. Proof of purchase and a precise description of the problem encountered will be requested.
The return of defective or non-conforming Products will be at the expense of SAS Provence Millésime, after validation by customer service.

7.6 Limitation of Liability

The liability of SAS Provence Millésime is limited to the amount paid by the Client for the defective or non-conforming Product. No additional warranty can be required, particularly in the event of improper storage of the Products by the Client after their delivery.

ARTICLE 8. PERSONAL ACCOUNT

8.1 Creation of the Personal Account

To place an Order on the Site, the Client must create a personal account by providing the following information:

• Last name, first name,
• Full postal address,
• Valid email address,
• Phone number,
• Secure password.

The Client undertakes to provide accurate and up-to-date information. Any omission or false declaration may lead to the suspension or deletion of the personal account by SAS Provence Millésime.

8.2 Access to the Personal Account

Once registration is validated, the Client accesses their personal account via their identifiers (email address and password). This space notably allows them to:

1. Track the status of their Orders,
2. Consult their purchase history,
3. Update their personal information,
4. Manage their communication preferences (newsletter, notifications).

The Client is solely responsible for the confidentiality of their identifiers and undertakes not to share them with a third party. In case of loss or suspicion of fraudulent use of their account, the Client must immediately inform SAS Provence Millésime.

8.3 Content of the Personal Account

The information contained in the personal account, notably the Order history, is provided for informational purposes and does not constitute admissible evidence before a court. an official invoice is provided by email for each Order.
SAS Provence Millésime undertakes to securely retain the contractual data required by law for a defined period (in accordance with Articles L. 213-1 and D. 213-2 of the Consumer Code).

8.4 Deletion of the Personal Account

The Client may at any time request the deletion of their personal account by contacting customer service at the email address: contact@chateausaintpierre.com.
SAS Provence Millésime reserves the right to delete a personal account in the following cases:

• Non-compliance with these GTC by the Client,
• Account inactive for more than two (2) years,
• Provision of inaccurate or fraudulent information.

The deletion of the personal account does not entail the erasure of contractual data necessary to comply with legal obligations (e.g., retention of invoices).

8.5 Data Security

SAS Provence Millésime implements all technical and organizational measures to ensure the security of the Client's personal data in accordance with the GDPR. In the event of a security breach, the Client will be informed as quickly as possible, in accordance with applicable regulations.

ARTICLE 9. DELIVERY

9.1 Delivery Zones

SAS Provence Millésime offers delivery of its Products to the following countries:

• France (including Corsica and Monaco),
• [Other Zones]

The Client is required to check the customs or legal restrictions specific to their country before ordering alcoholic beverages.
For any delivery request outside these zones, the Client must contact customer service at the email address: contact@chateausaintpierre.comto verify feasibility and associated costs.

9.2 Delivery Costs

Delivery costs are calculated based on the weight, volume of the Products, and the delivery address. They are communicated to the Client before the final validation of their Order.
SAS Provence Millésime may offer specific promotions, such as free delivery costs above a certain order amount, for certain countries or as part of promotional operations.

9.3 Delivery Times

Delivery times are indicative and vary depending on the country of destination and the chosen mode of transport:

• Metropolitan France, Corsica, Monaco, Andorra : 5 to 7 working days.
• [Other Zones]

Deadlines may be extended in case of force majeure, periods of high demand (e.g., end-of-year holidays), or specific customs formalities.

9.4 Delivery Methods

Delivery is made to the address indicated by the Client during Order validation. Depending on the countries and carriers, delivery can be made:

• In person, with or without signature,
• To a relay point (if available),
• With verification of the recipient's identity for Products containing alcohol (proof of legal age required).

In the event of the Client's absence, a notice of passage will be left to reschedule the delivery or collect the package from a relay point or local depot.

9.5 Receipt of Products

The Client is required to check the condition of the Products upon receipt. If the package is damaged or if Products are missing or incorrect, the Client must:

Write precise reservations on the delivery slip or the carrier's scanner,

Notify the customer service of SAS Provence Millésime within three (3) working days of receipt, providing:

• A detailed description of the anomaly,
• Photographic evidence of the package and damaged Products.

No claim will be taken into account if these procedures are not followed.

9.6 Delivery Delay or Impossibility

In case of a delay exceeding seven (7) working days after the scheduled delivery deadline, the Client may cancel their Order by email or registered letter to SAS Provence Millésime, except in case of force majeure.
If the package is returned to the Seller due to impossibility of delivery (incorrect address, prolonged absence of the Client, failure to collect from a relay point), the return and re-shipment costs will be the exclusive responsibility of the Client.

9.7 Transfer of Risks

The risks related to the loss or deterioration of the Products are transferred to the Client upon their receipt. However, the Seller remains responsible for the shipment until the package is physically handed over to the Client or their designated representative.

9.8 Delivery to Countries Outside the European Union

For orders destined for countries outside the European Union, including Canada and Switzerland, the Client is informed that:

Import Taxes and Customs Duties :

• The ordered Products may be subject to local taxes, customs duties, or administrative fees upon arrival in the destination country. These costs, which are not the responsibility of SAS Provence Millésime, are the exclusive responsibility of the Client.
• The Client is responsible for inquiring about applicable taxes with the competent authorities before placing an Order.

Customs Formalities :

• Certain Products may require specific documents or prior customs clearance before delivery. SAS Provence Millésime cannot be held responsible in case of delay or refusal of delivery related to customs formalities.
• In case of return of the Products due to non-payment of fees or customs non-compliance, the return costs will be deducted from the Client's refund.

Delivery Times :

• Delivery times may be extended due to customs procedures specific to each country. The Client accepts these possible additional delays when validating their Order.

ARTICLE 10. PERSONAL DATA

10.1 Collection of Personal Data

In the course of its activity, SAS Provence Millésime is required to collect personal data relating to the Client, particularly when creating an account, placing an Order, or browsing the Site.
The collected data includes, but is not limited to:

• Last name and first name,
• Delivery and billing address,
• Email address,
• Phone number,
• Payment information (processed via a secure platform),
• Order history.

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10.2 Purposes of Data Processing

Personal data is collected and processed for the following purposes:

1. Management of Orders and deliveries,
2. Communication with the Client (Order confirmation, tracking, after-sales service),
3. Improvement of the user experience on the Site,
4. Sending commercial or promotional offers (with the Client's prior consent),
5. Compliance with legal and regulatory obligations.

10.3 Legal Basis for Processing

The processing operations carried out by SAS Provence Millésime are based on the following legal grounds:

1. The performance of the contract between the Seller and the Client,
2. Compliance with legal obligations (e.g., invoice retention),
3. The Client's explicit consent for sending marketing communications.

10.4 Data Retention

Personal data is retained:

• For the period necessary for the execution of Orders and legal obligations (invoicing, warranty, etc.),
• For a maximum period of three (3) years from the last contact with the Client for commercial purposes, unless the Client objects.

Once these periods have expired, the data is deleted or anonymized.

10.5 Client Rights

In accordance with the General Data Protection Regulation (GDPR) and French legislation, the Client has the following rights:

1. Right of access : to obtain confirmation that their data is being processed and to access it,
2. Right to rectification : to request the correction of inaccurate or incomplete data,
3. Right to object : to refuse the processing of their data for specific purposes (e.g., marketing),
4. Right to erasure : to request the deletion of their data, subject to legal obligations,
5. Right to data portability : to receive their data in a structured, machine-readable format,
6. Right to restriction of processing : to temporarily restrict the processing of their data.

To exercise these rights, the Client can contact SAS Provence Millésime at the email address contact@chateausaintpierre.com or by mail to the address:
Château Saint Pierre, Route de Taradeau, 83460 Les Arcs sur Argens.

10.6 Data Sharing

The Client's personal data is not shared with third parties, except in the following cases:

1. Payment processing (via a secure platform),
2. Delivery of Orders (communication of contact details to the carrier),
3. Compliance with a legal obligation or a request from a judicial authority.

Any transfer outside the European Union is governed by appropriate safeguards in accordance with the GDPR.

10.7 Data Security

SAS Provence Millésime implements technical and organizational measures to ensure the security of personal data (encryption, access control, etc.). In the event of a security breach affecting personal data, SAS Provence Millésime undertakes to inform the Clients concerned as soon as possible, in accordance with regulations.

10.8 Complaints

In case of a dispute concerning the use of their personal data, the Client may file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés - National Commission for Informatics and Liberties) via their website www.cnil.fr.

ARTICLE 11. ONLINE SALE OF WINES: SPECIFIC REGULATIONS

11.1 Legal Capacity

In accordance with the legislation in force, the sale of alcoholic beverages is prohibited to minors. By placing an order on the site contact@chateausaintpierre.com, the Client declares and guarantees to be at least 18 years old on the date of the Order.
The Seller reserves the right to request proof of age upon delivery. If the Client or recipient cannot provide such proof or if they are a minor, delivery will be refused and the costs incurred will remain the responsibility of the Client.

11.2 Combating Alcohol Abuse

SAS Provence Millésime reminds that alcohol abuse is dangerous for health and encourages responsible consumption of its Products. In accordance with Article L. 3323-4 of the Public Health Code, all advertising or promotion carried out by the Seller complies with the principles of moderation imposed by law.

11.3 Legal and Customs Restrictions

The online sale of alcoholic beverages may be subject to legal and customs restrictions depending on the country. The Client is solely responsible for checking the regulations in force in their country of residence regarding the purchase, import, and consumption of alcohol.
SAS Provence Millésime cannot be held responsible in case of non-compliance with local legal or customs provisions by the Client.

11.4 Delivery and Age Verification

Products containing alcohol are delivered only to the address indicated by the Client during the Order. Upon delivery, the carrier may require a piece of identification to ensure the recipient is of legal age.
In case of doubt or absence of supporting documentation, delivery will be refused and the package returned to the Seller. The return and re-shipment costs will then be the exclusive responsibility of the Client.

11.5 Responsibility for Storage

Once delivered, the Products become the exclusive responsibility of the Client. SAS Provence Millésime declines all responsibility in case of deterioration of the Products related to inadequate storage (e.g., exposure to heat, humidity, or direct light).

11.6 Warranties on Alcoholic Beverages

The wines and other alcoholic beverages offered by SAS Provence Millésime are subject to the legal warranties of conformity and against hidden defects, as defined in ARTICLE 7 of these GTC.
Due to the nature of the Products, organoleptic variations due to aging or storage conditions cannot be considered defects or hidden flaws.

11.7 Resolution of Disputes Related to the Sale of Alcohol

Any dispute relating to the online sale of alcoholic beverages is subject to French law. In the event of a dispute, the Parties undertake to seek an amicable solution before considering legal action or recourse to mediation.

11.8 Compliance with Local Regulations

The Client is responsible for checking the local regulations applicable in the country of destination before placing an Order, particularly for alcoholic beverages.

Prohibited or Regulated Products :

• Certain countries impose restrictions on the import of alcoholic beverages (maximum quantity, complete prohibition, specific licenses).
• SAS Provence Millésime cannot be held responsible in case of confiscation or refusal of entry of the Products by local authorities.

Client's Responsibility :

• By placing an Order, the Client acknowledges being fully informed of customs requirements and guarantees their compliance.
• Any fine, tax, or fee resulting from non-compliance with local laws is the exclusive responsibility of the Client.

11.9 Take-Away Sales License

SAS Provence Millésime holds take-away sales license no. [number to be completed], issued by [competent authority, generally the prefecture or the town hall]. This license permits the remote sale of alcoholic beverages, in accordance with the regulations in force.

ARTICLE 12. LIMITATION OF LIABILITY

12.1 General Liability

SAS Provence Millésime cannot be held responsible for indirect, immaterial, or consequential damages that may result from the use of the website or the purchase of the Products, notably a loss of profits, revenue, data, or opportunities.

12.2 Force Majeure

The liability of SAS Provence Millésime cannot be engaged in case of force majeure, as defined by Article 1218 of the Civil Code, including, but not limited to:

• Bad weather, natural disasters, fires, floods,
• Strikes, social conflicts, civil unrest, terrorist acts,
• Technical failures affecting telecommunication or transport networks.

12.3 Client's Responsibility

The Client is solely responsible for:

• Storage of Products : Any deterioration related to inadequate storage (exposure to light, humidity, excessive heat, etc.) after delivery is their doing.
• Providing accurate information : In case of error or omission in the contact details provided, SAS Provence Millésime cannot be held responsible for delays or delivery failures.
• Compliance with local laws : The Client must ensure that the purchase and import of the Products comply with the laws and regulations of their country.

12.4 Specific Exclusions

SAS Provence Millésime cannot be held responsible for natural variations in the organoleptic characteristics of the wines (taste, aromas, textures) related to aging or storage conditions.
12.5 Use of Products
The Client is required to use the Products responsibly and in compliance with health warnings. SAS Provence Millésime declines all responsibility in case of alcohol abuse or consequences related to excessive consumption.

ARTICLE 13. MEDIATION AND DISPUTE RESOLUTION

In accordance with Articles L. 611-1 et seq. of the Consumer Code, the consumer Client has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with SAS Provence Millésime.
In case of a dispute not resolved directly with customer service, the Client can contact the following mediator:

Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez

The Client can also use the European online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/.
Any dispute not resolved by mediation will be submitted to the exclusive jurisdiction of the French courts, unless otherwise mandatorily provided.

SAS Provence Millésime

Château Saint Pierre
Route de Taradeau
83460 LES ARCS SUR ARGENS 

Tel. : 04 94 47 41 47